American Citizen Service Assistant
American Citizen Service Assistant
1
American Embassy
Embassies/Foreign Consulate
Kantipur
2016-08-26
Assistant
Top
Full Time
Kathmandu
Position Description: American Citizen Services (ACS) Assistant
Basic Function Of Position
The incumbent performs the full range of routine and emergency consular services for American
citizens, and assists Consular O
fficers in evaluating Nepali
emergency service and immigration law
and procedures, to include adoption law and procedures relating to inter
-
country adoption. As such,
incumbent drafts routine correspondence, prepares cases for review by the Consular Officer, performs
varied filing ta
sks, maintains ACS and adoption records, responds to telephone queries on a variety of
ACS issues, and develops reliable local contacts and resources. Assists in anti
-
fraud investigation
work associated with citizenship and adoption. When required, assis
ts with non
-
immigrant and
immigrant visa processing.
14. Major Duties and Responsibilities
% of Time
Major Duties and Responsibilities
The incumbent is primarily responsible for assisting and directly providing routine and
emergency consular services to American citizens, to include: passport applications, CRBA,
welfare and whereabouts requests, deaths, a
rrests, medical evacuations, emergency medical loans
and repatriation cases. Assists Americans in registering with the Consular Section and maintains
registration records, American citizen warden system records, and travel advice for American
citizens in
Nepal. Answers telephone queries and refers complex questions to the Senior FSN
and Consular Officers. Provides information to Americans on how to apply for a new or
replacement passport, how to apply for a CRBA, how to transfer funds from the United Sta
tes to
Nepal in an emergency, etc. Prepares documents needing notarization for Consular Officers’
signature and assists with translation and interpretation of Nepali into English. Works in tandem
with Senior ACS FSN in collecting information for updating
a variety of informational handouts
from different sources such as Consular Officers, FAM, and cables from the Department and
distributes as appropriate. Collaborates with consular colleagues to develop, maintain, and
appropriately utilize local contacts
and resources relevant to ACS services. Understands and
expands the section’s network of host
-
country government, local and international non
-
governmental organizations, and private businesses and citizens available to assist in emergency
situations incl
uding: immigration and customs, transportation, police, search and rescue, welfare,
health care providers, mental illness, resources for crime, sexual assault and domestic violence
victims, etc.
(
85%
)
The incumbent is also responsible for processing adopt
ion cases from the beginning to end in
accordance with the existing immigration laws and policies. Maintains contacts with relevant
Government of Nepal officials to determine applicable Nepali law and procedures relating to the
inter
-
country adoption of N
epali children, advising Consular Officers accordingly. Provides
information to adoptive parent(s) on completing forms, adoption procedures of both the U.S.
government and the Nepali government, legal requirements for processing, and answers case
-
specific
questions. Issues instructional packages to adoptive parents, and schedules interview
appointments. Conducts preliminary review of documents submitted by adoptive parents for
completeness and accuracy, and prepares cases for consular officer’s review.
Flags cases
suspected of fraud for consular officer’s review. Maintains appropriate filing for adoption
petitions and adjudicated cases, and keeps up
-
to
-
date adoption records, including statistics.
Answers telephone queries pertaining to adoption by expl
aining appropriate procedures. Drafts
routine correspondence and provides the consular officer, or EFM employees, with information
about specific adoption cases for use in responding to congressional and other inquiries. Serves
as translator as needed, r
efers complex queries to senior staff.
(
10%
)
Provides information relating to local laws and practices on dual nationality, marriage,
divorce, and general assistance on matters pertaining to Social Security, Medicare,
Veterans’ Affairs, Voting registratio
n, Federal Income Tax forms, and other federal
benefits. Assists NIV and IV Units when required. Works with the Section’s Outreach
Unit regarding periodic updates of website information on American citizen services,
the Section’s automated telephone mess
age, and Embassy notice boards.
(5%)
Basic Function Of Position
The incumbent performs the full range of routine and emergency consular services for American
citizens, and assists Consular O
fficers in evaluating Nepali
emergency service and immigration law
and procedures, to include adoption law and procedures relating to inter
-
country adoption. As such,
incumbent drafts routine correspondence, prepares cases for review by the Consular Officer, performs
varied filing ta
sks, maintains ACS and adoption records, responds to telephone queries on a variety of
ACS issues, and develops reliable local contacts and resources. Assists in anti
-
fraud investigation
work associated with citizenship and adoption. When required, assis
ts with non
-
immigrant and
immigrant visa processing.
14. Major Duties and Responsibilities
% of Time
Major Duties and Responsibilities
The incumbent is primarily responsible for assisting and directly providing routine and
emergency consular services to American citizens, to include: passport applications, CRBA,
welfare and whereabouts requests, deaths, a
rrests, medical evacuations, emergency medical loans
and repatriation cases. Assists Americans in registering with the Consular Section and maintains
registration records, American citizen warden system records, and travel advice for American
citizens in
Nepal. Answers telephone queries and refers complex questions to the Senior FSN
and Consular Officers. Provides information to Americans on how to apply for a new or
replacement passport, how to apply for a CRBA, how to transfer funds from the United Sta
tes to
Nepal in an emergency, etc. Prepares documents needing notarization for Consular Officers’
signature and assists with translation and interpretation of Nepali into English. Works in tandem
with Senior ACS FSN in collecting information for updating
a variety of informational handouts
from different sources such as Consular Officers, FAM, and cables from the Department and
distributes as appropriate. Collaborates with consular colleagues to develop, maintain, and
appropriately utilize local contacts
and resources relevant to ACS services. Understands and
expands the section’s network of host
-
country government, local and international non
-
governmental organizations, and private businesses and citizens available to assist in emergency
situations incl
uding: immigration and customs, transportation, police, search and rescue, welfare,
health care providers, mental illness, resources for crime, sexual assault and domestic violence
victims, etc.
(
85%
)
The incumbent is also responsible for processing adopt
ion cases from the beginning to end in
accordance with the existing immigration laws and policies. Maintains contacts with relevant
Government of Nepal officials to determine applicable Nepali law and procedures relating to the
inter
-
country adoption of N
epali children, advising Consular Officers accordingly. Provides
information to adoptive parent(s) on completing forms, adoption procedures of both the U.S.
government and the Nepali government, legal requirements for processing, and answers case
-
specific
questions. Issues instructional packages to adoptive parents, and schedules interview
appointments. Conducts preliminary review of documents submitted by adoptive parents for
completeness and accuracy, and prepares cases for consular officer’s review.
Flags cases
suspected of fraud for consular officer’s review. Maintains appropriate filing for adoption
petitions and adjudicated cases, and keeps up
-
to
-
date adoption records, including statistics.
Answers telephone queries pertaining to adoption by expl
aining appropriate procedures. Drafts
routine correspondence and provides the consular officer, or EFM employees, with information
about specific adoption cases for use in responding to congressional and other inquiries. Serves
as translator as needed, r
efers complex queries to senior staff.
(
10%
)
Provides information relating to local laws and practices on dual nationality, marriage,
divorce, and general assistance on matters pertaining to Social Security, Medicare,
Veterans’ Affairs, Voting registratio
n, Federal Income Tax forms, and other federal
benefits. Assists NIV and IV Units when required. Works with the Section’s Outreach
Unit regarding periodic updates of website information on American citizen services,
the Section’s automated telephone mess
age, and Embassy notice boards.
(5%)
Please Check Vacancy Detail
year(s) month(s)
2016-09-09
see the website
